Privacy Policy

General Statements on Privacy 

The Company will comply with all current privacy-related legislation, in particular, The Privacy Amendment (Private Sector) 2000 (the Privacy Act).

We have prepared this Privacy Policy for people who use, may use or are applying to use our services. This includes members of the public, people using or referring to use our services and existing customers.

 

What personal information we collect

Generally, Cloud Flow Pty Ltd collects personal information like name, address, email, location, contact details, payment details, payment information (incl. credit card and account details where relevant), information about our services, and information about comments that people make online.

How we collect and hold personal information

We collect personal information in a few different ways, namely:

We collect it straight from the customer, such as when you interact with us on social media, online, or over the phone. We generate it in the course of our analytics work. 

 

What we collect straight from the customer

More specifically, we collect personal information from the customer directly when you complete our onboarding process, fill in a competition form, make a complaint, give feedback or complete a survey. What we collect will usually be obvious.

Occasionally, you may give us sensitive information (e.g. health information). We don't use this unless it is relevant to your account and you have given us your express consent.

We may also collect personal information from other companies that are able to disclose it to us, if it's not practical to collect it from you.

We also obtain data gathered through cookies, cookie-like technologies. We do this to provide responses to you when you raise online queries or concerns, as well as to understand what people generally think about us and are saying about us. We also use them to track how effective our advertisements have been and what generates calls or other contacts to Cloud Flow.

 

Security

We have security measures in place to protect your personal information.

Some of the security measures we use include:

• Account IDs, passwords and personal information about you that can be used to confirm your identity when you contact us.
• Firewalls and access logging tools that protect against unauthorised access our network.
• Secure work environments and workflow systems that prevent unauthorised access and copying of your personal information.
• Secure server and closed network environments.
• Encryption of data in transit.
• Virus scanning tools.
• Management of access privileges, to ensure that only those who really need it can see your personal information.
• Ongoing training and security reviews.
• Physical and environmental security
• Cleaning of data from hardware before disposal
• We consider that these measures are robust now, but security risks do change. Given this, we will continue to review security measures to protect your personal information.

Why we collect, hold, use and disclose personal information

We collect, hold, use and disclose personal information for a variety of business purposes, including: 

• Providing the service or product that you have requested, 
• Keeping you as a customer, 
• Selling other services or products to you, 
• Handling complaints or dealing with concerns.

Complying with legal obligations 

We give access to personal information where we are permitted or obliged to do so by Australian law. 

The Privacy Act, which contains certain exceptions that sometimes allow us to disclose personal information outside of the reasons outlined above, including to investigate serious wrongdoing and as required by law.

 

Opting out of advertising and analytics

We give people the choice of opting out of some of Cloud Flow' analytics and advertising activities.

If you were presented with a marketing opt-in, we would not send you marketing emails or SMSs unless you opted in. Otherwise, we will market to you until you opt-out, including if you are no longer a customer of Cloud Flow. In that regard:

All marketing-related emails and SMSs that we direct to you contain an unsubscribe or opt-out functionality.  

You can opt-out of receiving particular online relevant advertising (usually) by clicking on the Information icon symbol.

 

Making a privacy complaint

If you have any questions or concerns about this policy or our practices or wish to make a complaint, you can get in touch with us by:

Emailing service@cloudflow.com.au

Chatting with one of our agents: 1300 724 347

 

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